We are a family run introduction agency based in South Glos. We have been operating for almost 8 years now and have many happy clients and personal assistants.
Your Care was established back in 2014 by Tina Westlake who was frustrated with the outdated care system decided to set up a business to offer a bespoke support service to people who wanted flexible, reliable care provided by people who like her would look after them as if they were a family member and most importantly visits would be provided by the SAME carers each time, ensuring continuity of care.
Our mission was to make requiring care and support as stress free as possible by establishing a register of highly skilled and motivated individuals who genuinely enjoyed their role and who would go that extra mile in supporting their clients, who would take the time to listen to their needs and preferences and follow their guidance, who took pride in the level of service they provided.
We think we have achieved this and are proud to be different.
How Are We Different to a Traditional Care Agency?
WE provide a bespoke service matching private personal assistants to clients who are looking to be in control of how their care is delivered, by whom and at what time of the day, as an alternative to a traditional care agency. There is no formal care plan, the client directs the care and is in total control.
WE like to get to know our clients and their families, to gain useful information about their likes and dislikes, past life history and most importantly about the support they require and how they would like this to be delivered. We believe it's these little details that enable us to match our personal assistants to each client, after all there is so much more to being a carer than completing tasks.
We personally introduce our personal assistants to each client and let them get to know each other a little before any support takes place. We are always on hand to offer support and guidance to both parties to ensure the smooth running of the service.
As all of our personal assistants are self-employed, they decide the days and times they are available to work along with choosing the clients they wish to support, we find this makes for a much happier workforce. You can rest assured we provide a rigorous interview and vetting service, with ongoing yearly checks to ensure our high standards are met. Every one of our personal assistants is highly skilled and undergoes yearly training to ensure their knowledge is kept up to date and compliant with industry standards.
How Are We Different to an Online Platform?
Matching personal assistants with clients is a little like finding that perfect person you want to spend the rest of your life with... there are a lot of considerations to factor in and often the candidates that on paper fit the bill will not match in other ways. People tend to be professional at interviews and will say all the honey words, that's why we feel it's so important to only work with local people that we can get to know personally, how else would we get to know them warts and all?
We receive many CVs daily but only a few make it through our vigorous interviews (we have multiple, as we need to establish our personal assistants mirror our values when looking after our clients) and we don't feel you can establish that over the telephone or online. Applicants then complete the vetting stage before being personally introduced to any potential clients.
WE know how intimidating it can be meeting someone new that's why we are personally involved in every introduction and offer ongoing guidance to both our clients and our personal assistants. Its these little details that make a huge difference and make our service invaluable to both clients and personal assistants.
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