Faq's

Frequently asked Questions

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

WHAT QUALIFICATIONS DO YOUR ASSISTANTS HAVE?

Depending upon the role that the assistant is carrying out, all of our assistants have access to ongoing training provided by the local council and ourselves.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

WHAT DAYS AND HOURS DO THEY WORK?

As all of our assistants are self employed they decide the hours/days they wish to be available for work. You can use more than one assistant in order to ensure all of your hours are covered to suit you.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

WHAT ARE YOUR COSTS?

Because we believe in an open and honest policy with no hidden costs, all of our prices are available on our 'Services' page.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

CAN I MEET THEM BEFOREHAND?

Yes of course, we believe you should be comfortable with who is visiting your home. We always accompany our assistants to meet with you and obtain feedback from you before implementing any start date.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

DO I NEED TO PROVIDE ANYTHING?

Our assistants will use your equipment and cleaning products to ensure there is no risk of allergic reaction from any of the cleaning products to anyone in the home.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

HOW DO I MAKE PAYMENT?

Invoices will be sent out monthly. Payment is to be made via BACS - cheques and cash are not accepted.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

DO I NEED TO GIVE NOTICE IF I WANT TO CANCEL MY BOOKING?

Yes, we require one weeks notice to cancel, otherwise you will be invoiced for the full amount.

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