Faq's

Frequently asked Questions

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

WHAT QUALIFICATIONS DO YOUR ASSISTANTS HAVE?

Depending upon the role that the assistant is carrying out, all of our assistants have access to ongoing training provided by the local council and ourselves.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

WHAT DAYS AND HOURS CAN I HAVE SUPPORT?

Your Care, based in Bristol provides care 7.00am - 9.00.pm - 7 days a week with each visit being a minimum of 2 hours.
We can also provide overnight care if appropriate.
Your Care is not a 9-5 Monday to Friday business. We understand that each client has their own needs.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

WHAT ARE YOUR COSTS?

These very much depend on your needs, which will be discussed during our FREE no-obligation care consultation. Each visit from one of our carers is a minimum of 2 hours to ensure that you are not rushed and that a relationship can be forged with your carer. We offer a FREE no-obligation care consultation.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

HOW DO YOU CHOSE A CARER TO SUPPORT ME?

We personally match our carers and clients. We look at the clients and carers interests, skills and knowledge. Each permanent team member is introduced to our clients to make sure that they have peace of mind and feel comfortable. We look at continuity of care and pride ourselves on the friendships that our carers and clients make.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

DO I NEED TO PROVIDE ANYTHING?

Our assistants will use your equipment and cleaning products to ensure there is no risk of allergic reaction from any of the cleaning products to anyone in the home.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

HOW DO I MAKE PAYMENT?

Invoices will be sent out monthly. Payment is to be made via BACS - cheques and cash are not accepted.

Home Care Services Bristol, Home Help Bristol, Home Help for the Elderly Bristol

DO I NEED TO GIVE NOTICE IF I WANT TO CANCEL MY BOOKING?

Yes, we require 4 weeks notice to cancel our services.

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